10 Proven Ways to Improve Your Customer Service Response Time

Customer service response time is perhaps the most essential part of delivering a top-notch customer experience. It’s about how quickly you respond to inquiries, concerns or requests from customers. With so many businesses competing for the attention of potential customers, companies must find creative ways to stand out from the competition. When customers reach out […]

7 Common Customer Complaints & How to Respond to them

Customers send a variety of messages daily. They are making enquiries, placing orders, giving feedback, providing recommendations, and dropping complaints. As you read this, there is a customer somewhere who is sending a complaint message to a business they are disgruntled with. But as much as you may not like customer complaints, the complaint is […]

7 Ways to Turn Customers into Brand Advocates

Businesses all over the world have a huge annual marketing budget. For some, these budgets run into millions of dollars. In the first quarter of 2022 alone, more than 14% of companies upwardly revised their marketing budget to beat the competition and grow despite economic uncertainties. But apart from marketing efforts, what if we told […]

10 Skills to Succeed as a Customer Service Manager

People are great, beautiful, and exciting. But if you work in customer service, you would know what we mean when we say these same people can also be frustrating. Imagine receiving and managing complaints, rejection, and sometimes insults, daily. It’s a tougher job than most people assume. The role of a customer service manager is […]

6 Customer Service Tools You Need to Retain More Customers in 2022

Carpenters need hammers, fishers need hooks and lines, farmers need hoes and other farm tools; we could go on and on. We’ve always depended on tools. From simple tools like the examples above to the highly sophisticated ones like the device you’re using to read this. We will always need the help of tools in […]