Multiple channels, one

platform for communication

Meet your customers where they are. Get a complete picture on one platform
Book a demo
Get Started for Free
All of your customer information – in one place
  • Effortlessly switch between channels while maintaining full context within your CRM.
  • Coordinate teams and centralize conversations for a streamlined approach.
Embrace the Power of Unified Communication

Manage all your client interactions – emails, phone calls, social media messages, live chat – from a single, unified platform. No more switching between different applications!

Streamline your workflow by converting all client inquiries into actionable tickets, ensuring efficient issue resolution and clear communication history.

Equip your agents to collaborate seamlessly across different channels. Internal notes and shared ticket history empower them to provide the best possible support, regardless of who last interacted with the client.

Sell on your clients' preferred channels

Clients reach out when and where it’s convenient for them. Sometimes, they might initiate contact on one channel but prefer to finalize the deal on another. Meet your clients’ expectations by offering support across any messaging channel. Utilize AI-powered CRM tools to generate suggested responses and next steps with a single click.

Gain a 360-degree view of your clients.

Uncoordinated handoffs and siloed teams lead to clients having to repeat themselves constantly. With all channels connected to your CRM data, your team has the context they need to deliver a consistent experience across channels. Plus, AI can generate comprehensive summaries to make handoffs between Sales, Marketing, and Customer Service smoother than ever.

Tailored Omnichannel Support for Every Client

Channel Routing
Route inquiries to the most qualified agents based on skillset, availability, and channel expertise.
Automated Workflows
Automate repetitive tasks and personalize the client experience with predefined workflows for common inquiries.
Self-Service Options
Empower your clients to find solutions independently with a comprehensive knowledge base and self-service portal accessible across all channels.

Effortlessly switch between channels.

Juggling multiple tools to close deals slows down reps and creates a backlog of tickets. Ease the burden on your team by providing a user-friendly, centralized sales platform. Connect with your clients across multiple channels and close deals, all within your CRM.

Benefits of NotchCRM Omnichannel Support
  • Improved Client Satisfaction: Provide a faster, more convenient, and consistent support experience across all channels.
  • Enhanced Agent Productivity: Streamline workflows and empower agents with the tools they need to resolve inquiries efficiently.
  • Increased Operational Efficiency: Reduce agent switching and improve first contact resolution rates with centralized communication.
  • Deeper Client Insights: Gain valuable insights into client behavior and communication preferences across all channels.

Give your clients the power to connect with you on their terms and empower your agents to provide exceptional support, every time.