Streamline Your Workflow and

Empower Exceptional Client Service

NotchCRM’s intuitive Ticketing feature empowers you to capture, track, and resolve client inquiries efficiently, ensuring a smooth and satisfying support experience every time.
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The Heart of Happy Customers

A powerful ticketing system is the core of exceptional customer support. It’s where all your customer interactions converge – questions, requests, and feedback. This central hub unlocks a deeper understanding of each customer, empowering you to deliver personalized solutions and build lasting loyalty.

Every Request Answered, Every Customer Valued

No matter how they reach you – email, chat, phone, web, mobile, or social – every customer inquiry becomes a tracked ticket. Automatic confirmations let them know you’re on the case, while powerful tools like smart routing, satisfaction ratings, and built-in SLAs empower your agents to deliver exceptional service, every single time.

Time tracking, service level agreements, and more, ensure your agents won’t miss a beat.

Every Request Answered, Every Customer Valued

No matter how they reach you – email, chat, phone, web, mobile, or social – every customer inquiry becomes a tracked ticket. Automatic confirmations let them know you’re on the case, while powerful tools like smart routing, satisfaction ratings, and built-in SLAs empower your agents to deliver exceptional service, every single time.

Time tracking, service level agreements, and more, ensure your agents won’t miss a beat.

Empowering Agents to Resolve Every Issue Efficiently

Seamless Collaboration:

Facilitate seamless collaboration between agents with internal notes, attachments, and ticket history readily available within the ticketing system.

Priority Management

Prioritize tickets based on urgency and ensure critical issues are addressed first.

SLA Tracking

Monitor adherence to Service Level Agreements (SLAs) and ensure timely issue resolution.

Run A Smooth Operation

Integrate in Minutes

Optimize your operations

Customize your way

Advanced Ticketing Features for Enhanced Visibility

  • Real-Time Reporting
    Gain valuable insights into ticket volume, resolution times, and agent performance with comprehensive reports and dashboards.
  • Ticket Lifecycle Management
    Track the complete journey of your tickets, from creation to resolution, and identify bottlenecks that slow down your service desk.
  • Customer Satisfaction Surveys
    Gather valuable client feedback through built-in satisfaction surveys to continuously improve your service quality.

Advanced Ticketing Features for Enhanced Visibility

  • Real-Time Reporting
    Gain valuable insights into ticket volume, resolution times, and agent performance with comprehensive reports and dashboards.
  • Ticket Lifecycle Management
    Track the complete journey of your tickets, from creation to resolution, and identify bottlenecks that slow down your service desk.
  • Customer Satisfaction Surveys
    Gather valuable client feedback through built-in satisfaction surveys to continuously improve your service quality.
Benefits of NotchCRM Ticketing
Equip agents with the tools they need to resolve issues quickly and efficiently.

Streamline workflows and empower agents to focus on providing exceptional client service.

Ensure timely issue resolution and gather valuable feedback to improve your service.
Gain valuable insights into your service desk performance and make informed decisions for continuous improvement.
Equip agents with the tools they need to resolve issues quickly and efficiently.

Streamline workflows and empower agents to focus on providing exceptional client service.

Ensure timely issue resolution and gather valuable feedback to improve your service.
Gain valuable insights into your service desk performance and make informed decisions for continuous improvement.