Client Service Reports

Unveil hidden insights and

optimize your service desk

Use data and analytics to measure and improve the entire customer experience

Transform raw data into actionable intelligence with our comprehensive reporting suite designed to elevate your client service operations. Gain a deeper understanding of your helpdesk performance, agent productivity, and customer satisfaction – all in one centralized location.

Dive Deeper with In-depth Analysis

Helpdesk Insights: Uncover trends and identify areas for improvement with detailed reports on ticket volume, resolution times, and channel utilization.

Ticket Details Report: Drill down into individual tickets for a granular view of agent interactions, resolution paths, and customer feedback.

Empower Your Agents with Productivity Tracking

Agent Performance

Monitor individual agent performance metrics like first contact resolution rate, average handle time, and ticket closure rate.

Group Performance

Assess the effectiveness of your support teams by analyzing group performance across key metrics.

Performance Distribution

Gain insights into team workload distribution and identify opportunities for better resource allocation.

Ticket Lifecycle

Visualize the complete journey of your tickets, from creation to resolution, and pinpoint bottlenecks that slow down your service desk.

Agent Performance

Monitor individual agent performance metrics like first contact resolution rate, average handle time, and ticket closure rate.

Group Performance

Assess the effectiveness of your support teams by analyzing group performance across key metrics.

Performance Distribution

Gain insights into team workload distribution and identify opportunities for better resource allocation.

Ticket Lifecycle

Visualize the complete journey of your tickets, from creation to resolution, and pinpoint bottlenecks that slow down your service desk.

Prioritize Customer Happiness with Satisfaction Surveys

Gather valuable customer feedback through customizable satisfaction surveys. Measure client sentiment and identify areas where your service can shine even brighter.

Benefits of NotchCRM Client Service Reports

Make informed choices based on real-time data and actionable insights.
Empower agents with detailed performance tracking and encourage healthy competition.
Identify and address customer concerns proactively, leading to happier clients.
Optimize resource allocation and identify areas for process improvement within your service desk.

Take control of your client service experience with NotchCRM’s Client Service Reports. Request a free demo today and discover the power of data-driven insights!