Activate the Voice
of Your Customers
Gain a deeper understanding of your customers’ needs and desires with powerful customer feedback software.
- Create customer surveys and customize them to your needs
- Easily share customer insights with your whole team
- Analyze customer feedback data to improve their experience
Empower Your Team with the Gift of Feedback
Your customers are the most important part of your company — and listening to them is one of the most powerful ways to grow your business. NotchCRM’s customer feedback software lets you to:
- Craft surveys that perfectly capture the information you need. Choose from a variety of question types and customize templates to fit your specific needs.
- Effortless team collaboration: Share customer feedback insights with your entire team with a few clicks. Foster a culture of customer-centricity across your organization.
- Data analysis made easy: Analyze customer feedback data with ease. Identify trends, understand pain points, and discover hidden opportunities for improvement.
Craft Your Customer Success Library
Transform common support issues into a goldmine of self-service solutions. With our knowledge base builder, you can easily:
- Convert frequent questions and tickets into clear, concise help articles.
- Optimize for search so customers find answers fast.
- Match your brand identity with complete design control using our CMS editor.
- Organize articles logically with customizable categories.
Take the Pulse of Your Customer Experience
Understanding key customer service metrics is crucial for success. If you are curious about how customers feel about your customer service experience, you can:
- Pre-built surveys: Leverage pre-built Net Promoter Score (NPS), Customer Effort Score (CES), and Customer Satisfaction (CSAT) surveys to instantly gauge customer sentiment at every touchpoint.
- Actionable insights: Turn feedback into action. Use data visualizations to identify areas for improvement and prioritize initiatives that drive customer loyalty.
Fuel Growth with Customer Feedback
- Keep a close eye on customer sentiment with intuitive feedback dashboards. Spot potential issues and celebrate successes.
- Set up automated surveys to gather continuous customer feedback. Stay ahead of the curve and identify trends before they become problems.
- Leverage customer feedback to pinpoint areas for improvement throughout the customer journey. Enhance the overall experience and create loyal brand advocates.
