7 Common Customer Complaints & How to Respond to them

Customers send a variety of messages daily. They are making enquiries, placing orders, giving feedback, providing recommendations, and dropping complaints. As you read this, there is a customer somewhere who is sending a complaint message to a business they are disgruntled with. But as much as you may not like customer complaints, the complaint is […]

7 Must-Know Customer Service Trends 2022

You know how they say the only thing constant in life is change? Well, that applies to the world of customer service too. As customer expectations continue to evolve, we are witnessing some changes in customer service trends as well. And contributing more to these changes in customer service in recent years is the Covid19 […]

How CRM Can Supercharge Sales by 300%

Did you know that a CRM can increase sales conversion rate by over 300%? Yup, you heard that right. You probably haven’t fully contextualised how huge 300% is, so let’s help you walk through it.  Say you currently close an average of 10 sales per month as a salesperson, a great CRM solution can help […]

Why You Need CRM For Your Business

It takes months to find a customer, seconds to lose one. Your customers are the essence of your business. They are the reason why you do what you do; why you’re trying to solve that problem. Money doesn’t fall from the sky, it comes from people – customers! By nature, human beings are deeply emotional […]