How to Create Synergy between your Sales, Marketing and Customer Service Teams
“Talent wins games, but teamwork and intelligence win championships.” – Michael Jordan Unity is a crucial success factor in business. When teams or units within a company start isolating themselves from others, the entire group may be progressing swiftly towards failure. In business, a synergized team works in sync towards the same goals. This sync […]
Empathy in Customer Service: How to Unlock Customer Loyalty With Empathy
Empathy is key to customer service, but not every business realizes this. According to a recent study, 96% of consumers consider empathy to be important when interacting with customer service representatives. See how to manage you remote customer service representatives Empathy is the ability to understand and share another person’s feelings. It means being able […]
How to Effectively Manage Your Remote Customer Support Team
So your customer service team already works from home, or you are planning to create a hybrid or full-remote work system for your team. That’s a good thing and shows your interest in helping your employees balance life and work. But this may become a problem if you don’t have a good strategy in place […]
10 Proven Ways to Improve Your Customer Service Response Time
Customer service response time is perhaps the most essential part of delivering a top-notch customer experience. It’s about how quickly you respond to inquiries, concerns or requests from customers. With so many businesses competing for the attention of potential customers, companies must find creative ways to stand out from the competition. When customers reach out […]
7 Common Customer Complaints & How to Respond to them
Customers send a variety of messages daily. They are making enquiries, placing orders, giving feedback, providing recommendations, and dropping complaints. As you read this, there is a customer somewhere who is sending a complaint message to a business they are disgruntled with. But as much as you may not like customer complaints, the complaint is […]
7 Must-Know Customer Service Trends 2022
You know how they say the only thing constant in life is change? Well, that applies to the world of customer service too. As customer expectations continue to evolve, we are witnessing some changes in customer service trends as well. And contributing more to these changes in customer service in recent years is the Covid19 […]
7 Ways to Turn Customers into Brand Advocates
Businesses all over the world have a huge annual marketing budget. For some, these budgets run into millions of dollars. In the first quarter of 2022 alone, more than 14% of companies upwardly revised their marketing budget to beat the competition and grow despite economic uncertainties. But apart from marketing efforts, what if we told […]
10 Skills to Succeed as a Customer Service Manager
People are great, beautiful, and exciting. But if you work in customer service, you would know what we mean when we say these same people can also be frustrating. Imagine receiving and managing complaints, rejection, and sometimes insults, daily. It’s a tougher job than most people assume. The role of a customer service manager is […]
6 Customer Service Tools You Need to Retain More Customers in 2022
Carpenters need hammers, fishers need hooks and lines, farmers need hoes and other farm tools; we could go on and on. We’ve always depended on tools. From simple tools like the examples above to the highly sophisticated ones like the device you’re using to read this. We will always need the help of tools in […]
5 Ways CRM Improves Customer Experience
Do you remember any time you had a pleasant experience as a customer? How did it make you feel? Did you patronize the business afterwards? Flip that and think of the worst experience you’ve had as a customer. Chances are, you remember details of each of these two experiences, and it has influenced your perception […]