10 Skills to Succeed as a Customer Service Manager

People are great, beautiful, and exciting. But if you work in customer service, you would know what we mean when we say these same people can also be frustrating. Imagine receiving and managing complaints, rejection, and sometimes insults, daily. It’s a tougher job than most people assume. The role of a customer service manager is […]

6 Customer Service Tools You Need to Retain More Customers in 2022

Carpenters need hammers, fishers need hooks and lines, farmers need hoes and other farm tools; we could go on and on. We’ve always depended on tools. From simple tools like the examples above to the highly sophisticated ones like the device you’re using to read this. We will always need the help of tools in […]