NotchCRM is a CRM software solution designed to streamline and centralize marketing, sales, and client management. By unifying these functions, NotchCRM empowers businesses to accelerate growth and profitability.
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Resolve Issues Faster.

Deliver Service Excellence.

A centralised support platform that boosts agent productivity, gives you real-time customer insights, and turns support into a growth lever.

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NotchCRM is a CRM software solution designed to streamline and centralize marketing, sales, and client management. By unifying these functions, NotchCRM empowers businesses to accelerate growth and profitability.
Key Positioning / Value Statement
NotchCRM’s Service Desk module transforms customer service from reactive firefighting into a strategic advantage. Built for speed, relevance, and insight so you can retain customers, reduce costs, and strengthen your brand promise.

Speed

Close tickets faster and share mission-critical information across teams.

Relevance

Access current and historical customer context for meaningful interactions.

Insights

Equip your team with data to anticipate needs, resolve issues, and measure success.

NotchCRM is a CRM software solution designed to streamline and centralize marketing, sales, and client management. By unifying these functions, NotchCRM empowers businesses to accelerate growth and profitability.

Unleash Exceptional Customer Value with NotchCRM

Strengthen retention and drive sustainable growth by putting customers at the centre of your strategy.

The NotchCRM Service Desk turns support from a cost centre into a growth engine. With AI-driven assistance, omnichannel coverage, and native integration with sales and marketing data, your team delivers faster, smarter, and more personalised service. The result? Scalable support operations and proactive retention strategies that translate directly into long-term business success.

Conquer Customer Service Challenges

Scale effortlessly, personalize every interactions, and Build Loyalty that lasts.

 Customer service doesn’t have to be a headache. With NotchCRM, you can support customers at scale through AI-powered self-service, an omnichannel help desk, and round-the-clock availability.
 Go beyond ticket management—track interactions, capture insights, and deliver tailored experiences that create stronger relationships and loyal customers who fuel growth.

NotchCRM is a CRM software solution designed to streamline and centralize marketing, sales, and client management. By unifying these functions, NotchCRM empowers businesses to accelerate growth and profitability.

Core Features

Reports

Track response times, satisfaction scores, ticket volume, and other KPIs.

Knowledge Base

Provide self-service so customers find answers without waiting for help.

Agent Management

Define roles, monitor performance, and optimise workflows to enhance efficiency.

Reports

 

Use data and analytics to measure and improve the entire customer experience
Knowledge Base

Collect input directly to improve service processes and agent performance.

Customer Feedback

Collect input directly to improve service processes and agent performance.

Omnichannel

Manage tickets and interactions across all customer touchpoints in one place.

Ticketing

Prioritise, assign, and resolve customer support requests efficiently and effectively.

Agent Management
NotchCRM’s Agent Management equips you with the tools to manage your support agents effectively, ensuring seamless ticket handling and improved customer satisfaction.
Customer Feedback
Gain a deeper understanding of your customer’s needs and desires with powerful customer feedback software
Omnichannel
Close deals on your clients’ preferred channels, and gain a complete understanding of their needs with a unified sales platform like NotchCRM
Ticketing

Effortlessly track, prioritise, and resolve tickets with our powerful system

NotchCRM is a CRM software solution designed to streamline and centralize marketing, sales, and client management. By unifying these functions, NotchCRM empowers businesses to accelerate growth and profitability.

Grow smarter with NotchCRM.

Turn customer health into business growth.
NotchCRM helps you uncover upsell and cross-sell opportunities, track satisfaction trends, and design proactive strategies that reduce churn. Move away from patchwork solutions and empower your team with the tools to improve customer health, drive retention, and sustain long-term revenue growth.

Unify your customer-facing teams and unlock a complete customer view.

One platform. One customer’s view. One experience.
NotchCRM integrates seamlessly with marketing and sales to deliver a 360-degree view of every customer. By aligning support, sales, and marketing, your teams collaborate with context, hold better conversations, and earn stronger trust. The result: credibility with every interaction and a more consistent customer journey.

NotchCRM is a CRM software solution designed to streamline and centralize marketing, sales, and client management. By unifying these functions, NotchCRM empowers businesses to accelerate growth and profitability.
Happy Teams. Happy Customers.
Help your agents drive customer satisfaction and keep commitments. Make it easy for your team to close tickets faster than ever with automated macros, integrated knowledge articles, and access to full ticket history.
NotchCRM is a CRM software solution designed to streamline and centralize marketing, sales, and client management. By unifying these functions, NotchCRM empowers businesses to accelerate growth and profitability.
Scale Seamlessly with Service Solutions Built to Evolve
Empower your business from the ground up
Start growing your business through happier, more successful customers
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