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Pricing &

Product Packages

The NotchCRM Pricing Packages are designed to scale with your business—whether you’re a startup building customer relationships, a growing enterprise managing multiple support channels, or an organization ready for full automation and AI-powered service delivery.
 
Each package combines client management, communication, analytics, and automation in a unified, user-friendly platform. With modular pricing, you can start small, expand capabilities, or opt for the Full CRM Suite for end-to-end CRM and Service Desk integration.

All packages include:

  • Email and In-app notifications
  • Roles and permission
  • Document Library
  • Ticket Auto-Assignment
  • Integrating Leads with Calendly
  • Whispering/Internal Agent feature
Edit Content
Basic
Ideal for startups, this package offers essential client management and support features.
  • Unlimited Client Management (Contact, Leads and Company)
  • Ticketing: Email only
  • Client Service Report (Ticket Details Report)
  • Default ticket type settings
  • Email channel: Office 365, Gmail, IMAP
  • Homepage Dashboard Customization for reporting
  • Email Integration (Sending and receiving emails)
  • Agent and group management
  • Lead Workflow and Data enrichment
  • Audit Trail Reporting
  • Department (1 Account)
  • 20GB Storage Capacity
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Enterprise

This package provides essential integrating tools and growth support.
  • Everything in Basic plus
  • Integrated Ticketing across call center: (3CX, anywhere 365)
  • Service Level Agreement and Escalations
  • Client Service Report (Analytics, productivity, customer happiness)
  • Ticketing Website Integration (Live chat)
  • Custom ticket type settings
  • Customer support chat
  • Categorization and tagging of tickets(3 Accounts)
  • Department (3 Accounts)
  • 30GB Storage Capacity
Book a Demo

Advance

This top-tier customer service desk package for businesses includes all features from the Enterprise package plus Basics
  • Everything in Enterprise plus
  • Custom Forms
  • Sending Bulk SMS
  • Integrations into 3rd party applications
  • Ticket Audit Report
  • Social monitoring (Mention, comments, reactions and hashtags)
  • Omnichannel support: Facebook, Instagram, WhatsApp, TikTok, LinkedIn and X .
  • AI Features:
    - AI Sentiment Analysis
    - AI Auto-Response Suggestions
    - Chatbot for self-service / guided resolution
    - Knowledge Base for automated replies
    - Conversation summarization
  • Department (5 Accounts)
  • 100GB Storage Capacity
Book a Demo
Edit Content
Basic
Ideal for startups, this package offers essential client management and support features.
  • Unlimited Client Management (Contact, Leads and Companies)
  • Ticketing: Email only
  • Client Service Report (Ticket Details Report)
  • Default ticket type settings
  • Email channel: Office 365, Gmail, IMAP
  • Homepage Dashboard Customization for reporting
  • Email Integration (Sending and receiving emails)
  • Agent and group management
  • Lead Workflow
  • 20GB Storage Capacity
Book a Demo

Enterprise

This package provides essential integrating tools and growth support.
  • Everything in Basic
  • Integrated Ticketing across call center: (3CX, anywhere 365)
  • Service Level Agreement and Escalations
  • Client Service Report (Analytics, productivity, customer happiness)
  • Ticketing Website Integration (Live chat)
  • Custom ticket type settings
  • Customer support chat
  • 30GB Storage Capacity
Book a Demo

Advance

This top-tier customer service desk package for businesses includes all features from the Standard package plus Basics
  • Everything in Enterprise
  • Custom Forms
  • Sending Bulk SMS
  • Integrations into 3rd party applications
  • Integrated Ticketing across socials: Facebook, Instagram, WhatsApp and X .
  • Ticket Audit Report
  • Social monitoring (Mention, comments, reactions and hashtags)
  • 100GB Storage Capacity
Book a Demo
Edit Content
Basic
Ideal for startups, this package offers essential client management and support features.
  • Unlimited Client Management (Contact, Leads and Companies)
  • Ticketing: Email only
  • Client Service Report (Ticket Details Report)
  • Default ticket type settings
  • Email channel: Office 365, Gmail, IMAP
  • Homepage Dashboard Customization for reporting
  • Email Integration (Sending and receiving emails)
  • Agent and group management
  • Lead Workflow
  • 20GB Storage Capacity
Book a Demo

Enterprise

This package provides essential integrating tools and growth support.
  • Everything in Basic
  • Integrated Ticketing across call center: (3CX, anywhere 365)
  • Service Level Agreement and Escalations
  • Client Service Report (Analytics, productivity, customer happiness)
  • Ticketing Website Integration (Live chat)
  • Custom ticket type settings
  • Customer support chat
  • 30GB Storage Capacity
Book a Demo

Advance

This top-tier customer service desk package for businesses includes all features from the Standard package plus Basics
  • Everything in Enterprise
  • Custom Forms
  • Sending Bulk SMS
  • Integrations into 3rd party applications
  • Integrated Ticketing across socials: Facebook, Instagram, WhatsApp and X .
  • Ticket Audit Report
  • Social monitoring (Mention, comments, reactions and hashtags)
  • 100GB Storage Capacity
Book a Demo
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Full Suite

One complete sales platform for CRM, revenue, forecasting, operations & billing.
  • Unlimited Clients & Companies
  • Tags & Activity Tracking
  • Unlimited Deals & Pipelines
  • Deal forecasting, value, age & probability
  • Sales targets & commission management
  • Product & service catalogue
  • Sales Orders, Quotations, Invoices, Subscriptions, Receipts
  • Credit Management (profiles & client allocation)
  • Email templates & scheduling
  • Tracking & performance dashboards
  • Activity management & notifications
  • Tasks Management
  • Teams Management and reporting
  • 360 View of activities
  • Integrating of Email for sending
  • Target & Commission (Company targets, period of targets, commissions)
  • Mobile App
  • 100GB Storage
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Addons
Bulk SMS and Email
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Growth

This package provides essential integrating tools and growth support

₦ 19,000.00
  • Client Center (Leads, Company and Contact)
  • Deals
  • Invoicing
  • Sales Order
  • Quotation
  • Sales Planner
  • Subscription Module
  • Target and Commission
  • Credit Management
  • Teams and Tasks Management
Book a demo

Growth

This package provides essential integrating tools and growth support
  • Client Center (Leads, Company and Contact)
  • Deals
  • Invoicing
  • Sales Order
  • Quotation
  • Sales Planner
  • Subscription Module
  • Target and Commission
  • Credit Management
  • Teams and Tasks Management
Book a Demo
Edit Content

Growth

This package provides essential integrating tools and growth support

₦ 22,000.00
  • Client Center (Leads, Company and Contact)
  • Deals
  • Invoicing
  • Sales Order
  • Quotation
  • Sales Planner
  • Subscription Module
  • Target and Commission
  • Credit Management
  • Teams and Tasks Management
Book a demo

Growth

This package provides essential integrating tools and growth support
  • Client Center (Leads, Company and Contact)
  • Deals
  • Invoicing
  • Sales Order
  • Quotation
  • Sales Planner
  • Subscription Module
  • Target and Commission
  • Credit Management
  • Teams and Tasks Management
Book a Demo
Edit Content

Complete Suite

The complete NotchCRM platform combining Service Desk Advance + Sales Full Suite.
  • All ticketing channels (Email, WhatsApp, Facebook, Instagram, X, TikTok, LinkedIn, Live Chat, Call Center)
  • Whispering/Internal Agent feature
  • Client Management for leads qualification and conversion, contact and company
  • AI Sentiment Analysis, Auto-Response & Chatbot
  • Knowledge Base for automated support
  • 360 views of insights and activities
  • Department to segments tickets, agents, and workflows into distinct groups
  • Full Sales operations: Quotations, Invoices, Orders, Subscription Billing, Receipts, Proforma Invoice
  • Target and Commission with tracking
  • SLA, Escalations & Auto-Assignment
  • Productivity & Satisfaction Analytics
  • Tags & Activities on every client
  • Product Catalogue & Credit Management
  • Bulk SMS
  • Audit Trail Reporting
  • Roles & Permissions
  • API & 3rd-party Integrations
  • Priority Support
  • 100GB+ Storage
Book a Demo
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CRM Plus

CRM Plus is a cutting-edge all encompassing solution that caters for business sales and case management

₦ 35,000.00
  • Access to client module
  • Access to everything in service desk
  • Access to everything in sales management
  • 100GB Storage Capacity
Book a demo

CRM Plus

CRM Plus is a cutting-edge all encompassing solution that caters for business sales and case management
  • Access to client module
  • Access to everything in service desk
  • Access to everything in sales management
  • 100GB Storage Capacity
Book a Demo
Edit Content

CRM Plus

CRM Plus is a cutting-edge all encompassing solution that caters for business sales and case management

₦ 32,000.00
  • Access to client module
  • Access to everything in service desk
  • Access to everything in sales management
  • 100GB Storage Capacity
Book a demo

CRM Plus

CRM Plus is a cutting-edge all encompassing solution that caters for business sales and case management
  • Access to client module
  • Access to everything in service desk
  • Access to everything in sales management
  • 100GB Storage Capacity
Book a Demo
FeaturesBasicEnterprise Advance Sales Full Suite Complete Suite
TaglineStartups; single support desk, email-only.Mid-size teams; adds call center, automation, analytics.Omnichannel + AI + social monitoring + deeper automation.Dedicated CRM for revenue, forecasting, invoicing.Complete ecosystem: CRM + Service Desk + AI + Omnichannel.
Client & Contact Management Unlimited Clients
 Unlimited Clients
Unlimited Clients + Tags + ActivitiesUnlimited Clients + Deals + ActivitiesAll Clients + Leads + Deals + Tags + Activities
Departments135-All
Ticket ChannelsEmailEmail + Call Center (3CX, Anywhere365)Email + WhatsApp + Facebook + Instagram + X + TikTok + LinkedIn + Live Chat + Call Center-All Channels Combined
Lead & Sales Management---Leads, Pipelines, Forecasting, DealsFull CRM + Ticketing Integration
Automation & WorkflowsBasic Ticket RulesSLA + Auto-Assignment + Custom TypesSLA + Auto-Assignment + Email Scheduling + 3rd Party WorkflowsSales Pipeline + Task Automation
Full Workflow Automation (Tickets + Sales)
AI Capabilities––Sentiment Analysis, Auto-Response, Chatbot, Knowledge Base–Full AI Across Support + CRM
Social Monitoring–––Mentions, Comments, Hashtags, Reactions
All Social Channels
Communication & NotificationsEmail + In-AppMulti-Channel + Dashboard AlertsMulti-Channel + Social + ChatEmail + In-AppFull Cross-Channel Communication
Reporting & DashboardsTicket Details ReportSLA + Productivity + Happiness ReportsAll Reports + Analytics DashboardSales & Performance ReportsUnified Analytics (Support + Sales)
Team & User ManagementRoles & PermissionsAgent + Group ManagementAgent + Group + AI InsightsTeam ReportingFull Admin + Team + Department Controls
Storage20GB30GB100GB100GB150GB+
Add-onsBulk SMS, API Integration, Custom TemplatesBulk SMS, API Integration, Custom TemplatesBulk SMS, API Integration, Custom TemplatesBulk SMS & EmailAll Add-ons Included
Mobile App–––YesYes
Min Users44444

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