7 Ways to Turn Customers into Brand Advocates

Businesses all over the world have a huge annual marketing budget. For some, these budgets run into millions of dollars. In the first quarter of 2022 alone, more than 14% of companies upwardly revised their marketing budget to beat the competition and grow despite economic uncertainties. But apart from marketing efforts, what if we told […]

10 Skills to Succeed as a Customer Service Manager

People are great, beautiful, and exciting. But if you work in customer service, you would know what we mean when we say these same people can also be frustrating. Imagine receiving and managing complaints, rejection, and sometimes insults, daily. It’s a tougher job than most people assume. The role of a customer service manager is […]

Omnichannel Customer Service: What is it & How Can it Benefit Your Business?

Can you imagine your life without a mobile phone and internet connection? It’s getting harder to picture these days. The age of the internet changed everything; our culture, our relationships, how we consume media, how we shop, how we communicate, and how we do business. Everything is now so fast-paced.  With modern communication tools, you […]

5 Ways CRM Improves Customer Experience

Do you remember any time you had a pleasant experience as a customer? How did it make you feel? Did you patronize the business afterwards? Flip that and think of the worst experience you’ve had as a customer. Chances are, you remember details of each of these two experiences, and it has influenced your perception […]