How to Create Synergy between your Sales, Marketing and Customer Service Teams

“Talent wins games, but teamwork and intelligence win championships.”  – Michael Jordan Unity is a crucial success factor in business. When teams or units within a company start isolating themselves from others, the entire group may be progressing swiftly towards failure. In business, a synergized team works in sync towards the same goals. This sync […]

Omnichannel Customer Service: What is it & How Can it Benefit Your Business?

Can you imagine your life without a mobile phone and internet connection? It’s getting harder to picture these days. The age of the internet changed everything; our culture, our relationships, how we consume media, how we shop, how we communicate, and how we do business. Everything is now so fast-paced.  With modern communication tools, you […]

5 Ways CRM Improves Customer Experience

Do you remember any time you had a pleasant experience as a customer? How did it make you feel? Did you patronize the business afterwards? Flip that and think of the worst experience you’ve had as a customer. Chances are, you remember details of each of these two experiences, and it has influenced your perception […]

How CRM Can Supercharge Sales by 300%

Did you know that a CRM can increase sales conversion rate by over 300%? Yup, you heard that right. You probably haven’t fully contextualised how huge 300% is, so let’s help you walk through it.  Say you currently close an average of 10 sales per month as a salesperson, a great CRM solution can help […]

Why You Need CRM For Your Business

It takes months to find a customer, seconds to lose one. Your customers are the essence of your business. They are the reason why you do what you do; why you’re trying to solve that problem. Money doesn’t fall from the sky, it comes from people – customers! By nature, human beings are deeply emotional […]