Ideal for startups, this package offers essential client management and support features.
Unlimited Client Management (Contact, Leads and Company)
Ticketing: Email only
Client Service Report (Ticket Details Report)
Default ticket type settings
Email channel: Office 365, Gmail, IMAP
Homepage Dashboard Customization for reporting
Email Integration (Sending and receiving emails)
Agent and group management
Lead Workflow and Data enrichment
Audit Trail Reporting
Department (1 Account)
20GB Storage Capacity
Enterprise
This package provides essential integrating tools and growth support.
Everything in Basic plus
Integrated Ticketing across call center: (3CX, anywhere 365)
Service Level Agreement and Escalations
Client Service Report (Analytics, productivity, customer happiness)
Ticketing Website Integration (Live chat)
Custom ticket type settings
Customer support chat
Categorization and tagging of tickets(3 Accounts)
Department (3 Accounts)
30GB Storage Capacity
Advance
This top-tier customer service desk package for businesses includes all features from the Enterprise package plus Basics
Everything in Enterprise plus
Custom Forms
Sending Bulk SMS
Integrations into 3rd party applications
Ticket Audit Report
Social monitoring (Mention, comments, reactions and hashtags)
Omnichannel support: Facebook, Instagram, WhatsApp, TikTok, LinkedIn and X .
AI Features: - AI Sentiment Analysis
- AI Auto-Response Suggestions
- Chatbot for self-service / guided resolution
- Knowledge Base for automated replies
- Conversation summarization
Department (5 Accounts)
100GB Storage Capacity
Edit Content
Basic
Ideal for startups, this package offers essential client management and support features.
Unlimited Client Management (Contact, Leads and Companies)
Ticketing: Email only
Client Service Report (Ticket Details Report)
Default ticket type settings
Email channel: Office 365, Gmail, IMAP
Homepage Dashboard Customization for reporting
Email Integration (Sending and receiving emails)
Agent and group management
Lead Workflow
20GB Storage Capacity
Enterprise
This package provides essential integrating tools and growth support.
Everything in Basic
Integrated Ticketing across call center: (3CX, anywhere 365)
Service Level Agreement and Escalations
Client Service Report (Analytics, productivity, customer happiness)
Ticketing Website Integration (Live chat)
Custom ticket type settings
Customer support chat
30GB Storage Capacity
Advance
This top-tier customer service desk package for businesses includes all features from the Standard package plus Basics
Everything in Enterprise
Custom Forms
Sending Bulk SMS
Integrations into 3rd party applications
Integrated Ticketing across socials: Facebook, Instagram, WhatsApp and X .
Ticket Audit Report
Social monitoring (Mention, comments, reactions and hashtags)
100GB Storage Capacity
Edit Content
Basic
Ideal for startups, this package offers essential client management and support features.
Unlimited Client Management (Contact, Leads and Companies)
Ticketing: Email only
Client Service Report (Ticket Details Report)
Default ticket type settings
Email channel: Office 365, Gmail, IMAP
Homepage Dashboard Customization for reporting
Email Integration (Sending and receiving emails)
Agent and group management
Lead Workflow
20GB Storage Capacity
Enterprise
This package provides essential integrating tools and growth support.
Everything in Basic
Integrated Ticketing across call center: (3CX, anywhere 365)
Service Level Agreement and Escalations
Client Service Report (Analytics, productivity, customer happiness)
Ticketing Website Integration (Live chat)
Custom ticket type settings
Customer support chat
30GB Storage Capacity
Advance
This top-tier customer service desk package for businesses includes all features from the Standard package plus Basics
Everything in Enterprise
Custom Forms
Sending Bulk SMS
Integrations into 3rd party applications
Integrated Ticketing across socials: Facebook, Instagram, WhatsApp and X .
Ticket Audit Report
Social monitoring (Mention, comments, reactions and hashtags)